Sometimes, in the world of corporate, big box insurance companies, way way up at the top of the food chain, an inkling of a message has been realized by a big wig somewhere in the organization. That message is “I think our clients may not be satisfied with our performance.” “Hmm. Oh well” , he says, we did meet our numbers last year.” He moves on to the next task on his list of priorities. That’s the way things work when employers hire big box companies to work on their behalf. They hire the name, not necessarily the answer to their needs. Not that there is anything wrong with big box vendors. However, these companies are usually better equipped to handle the needs of other big box corporations with equally deep pockets.
Smaller employers and public agencies need to rely a bit more on their own homegrown talent and a proactive approach to the execution of their service. If it’s claims, pro activity begins on the front lines with supervisors and their charges. The expertise of human resources can help to devise training sessions and protocols to help employers handle claims issues such as workers comp. If left at the direction of insurance companies, employers may well be mired in an ongoing injury or incident cycle as they await dedicated attention from a big box vendor. So step up, whether you’re ready or not and take the bull by the horns!